We take great care in packaging our baskets; therefore any damaged shipments must be reported to us immediately. Be sure to keep all packaging as it may be requested by carrier.
We will make every effort to replace any damaged items and ensure your satisfaction. Unopened baskets may be returned within 5 working days with an authorization. Please call or email us to obtain authorization.
Return shipping is the responsibility of the recipient/buyer. Shipping and handling charges are non refundable. All merchandise must be returned in the original carton and in good condition. No credit can be issued until we receive the returned merchandise. We pride ourselves on fast service and shipping, therefore any cancellations must be made within 12 hours of order confirmation.We are not responsible for any order changes due to typographical or other errors on the part of the customer.
If we are in error, we will correct the error promptly by either refunding your money or sending another (corrected) order. Contact us immediately and notify us of any order errors at [email protected]